Making King out of your Customer
Over the last decade and a half, there has been a marked increase in the no. of people travelling domestically and internationally. The rise in per capita income has encouraged people to experiment more with their travel destinations and explore regions that previously were only heard of. Holidays & its destinations have now been rechristened into its numerous siblings – leisure travel, adventure holidays, romantic getaways, shopping destinations, beach resorts, medical tourism, ecotourism, etc. The hotels too have upgraded themselves to meet the varying needs of their customers. Comfort is substituted by Luxury. Internet has further boosted the ease of travel at customer’s fingertips. The concept of virtual travel agent has replaced the earlier conventional travel agents.
All this has, however, forced the industry to offer discounts, design packages, run loyalty programs and glamorize their product to not just attract new customers but also to retain the existing ones. No other industry truly banks on customer service than travel and hospitality. It’s all about customers, their experience and personalised service. This is true for business travellers as well as tourists.
Our contact centre and BPO services help you to bolster up your customer service, build customer loyalty and improve efficiencies at a lower cost. We ensure that every customer service call gets attended to and each feedback gets logged. We understand the specific needs of travel & hospitality industry and ensure that we speak your language. We truly make a King out of your customer.