Our client is a Netherlands-based life insurance, pension and investment company in collaboration with a global financial services group and India’s largest media house. Listed as Fortune 500 company, it has introduced India’s first online term plan.
The client needed a partner to manage massive Online Traffic of customers at competitive costs and with high efficiency. Its operations swelling with time, a key requirement was someone with equivalent scalability capabilities to handle a widening customer base.
Responding to the challenge, Calling 24o7 deployed trained resources to manage inbound, web chat (online assistance), outbound telesales on the leads captured to achieve the required SLA’s.
- Web Chat (Online Assistance)
- Customer Support
- Lead Generation
- Market Research
- Product & Service Promotion
- Consistently met the service level, headcount and login targets
- Ongoing productivity Improvement
- Improved service levels
- Improved service quality