Ensuring you keep moving in the top gear

India is the second largest producer of two wheelers and the largest in tractors and three wheelers in the world. By 2015, India is expected to be amongst the top five manufacturers of four wheelers in the world. Increase in income, financing facilities and growth in young population have all boosted the growth of automotive sector in India. However, this has also increased the no. of manufacturers entering the Indian market over last decade. This means bigger brands, better quality and competitive costs. Last few years have seen the automotive sector struggling to maintain customer loyalty.

Calling 24o7 helps you by adding value while reducing costs through its innovative marketing plans and uncompromising customer care services. We assist you with our end-to-end solution right from executing campaigns pan-India, supporting through the launch, helping through the sales, referral sales, complaint resolution and after sales-support. As a value-add, through our data analytics system, we provide you with reports, including ROI per campaign, which are crucial for your marketing team. We also provide broadcasting services to proactively push your marketing message to the target audience to increase footfalls at the time of the launch. This broadcast message is IVR enabled to get their response. We ensure that every call made to you is attended by a tele-caller and every customer experiences the satisfaction of getting his queries answered.

We also provide 24×7 helpdesk for breakdown support ensuring the vehicle gets attended to even in the remotest location. Getting the car serviced from authorised service centre not only helps the customer get better service but also helps the company to strengthen his brand. Our database systems identifies such vehicles that have not been serviced through the authorised centres and our executives ensure that they provide enough support to the customers as well as the respective dealers to carry out servicing at the right time and at the right place. At the same time, our feedback system also provides a fair picture of the dealership network and their performance. We also support your customers through financing and insurance services.

Working, not as an outsourced company, but as your partners we help you by off-shouldering your business’s pain areas, helping you with innovative ideas for marketing, building customer loyalty and finally strengthening your brand.

Click here for our case studies in Automotive industry