The Client:

Our client is one of well-known micro-finance management companies who empower women by providing loans for their small-scale businesses.

The Challenge:

This micro-finance company wanted to reach as many members of the scheme as possible and make them aware of the rules, regulations & terms of the loan agreement. Further it had a very wide customer base but wanted to reach out to everyone and sort out their queries that they may have or attend to grievances and address any issues.


Calling 24o7 provides welcome calling and compliance of their new customers. This includes:

  1. Calling their individual customers and ensuring the funds have reached properly
  2. Making the deal transparent by ensuring that the customers are aware of all the rules, regulations, terms and conditions
  3. To remind them about their repayment schedule
  4. To attend to their grievances and escalate any issues that are identified

We are currently support this client in Maharashtra & Gujarat regions.

Impact Delivered

  • Massive contact turnaround
  • Enhanced customer satisfaction
  • Enhanced service quality
  • Built Trust & Credibility for the client