The Client:
Our client is one of well-known micro-finance management companies who empower women by providing loans for their small-scale businesses.
The Challenge:
This micro-finance company wanted to reach as many members of the scheme as possible and make them aware of the rules, regulations & terms of the loan agreement. Further it had a very wide customer base but wanted to reach out to everyone and sort out their queries that they may have or attend to grievances and address any issues.
Solutions:
Calling 24o7 provides welcome calling and compliance of their new customers. This includes:
- Calling their individual customers and ensuring the funds have reached properly
- Making the deal transparent by ensuring that the customers are aware of all the rules, regulations, terms and conditions
- To remind them about their repayment schedule
- To attend to their grievances and escalate any issues that are identified
We are currently support this client in Maharashtra & Gujarat regions.
Impact Delivered
- Massive contact turnaround
- Enhanced customer satisfaction
- Enhanced service quality
- Built Trust & Credibility for the client