Empowering Every Interaction Through Smart Technology

Customer Experience (CX) has become a key differentiator for business. We design and ensure high-touch, omnichannel customer service that works for your customers and your business goals. Leveraging the latest technologies, data security & privacy measures, we elevate customer experience, improve business outcomes.

Calling 24o7 offers Contact Center Solutions that go the extra mile by not only establishing new relationships but reinforcing them with brand loyalty and ever-improving customer satisfaction with each call. We integrate the right applications, infrastructure and services to meet specific business needs.

Inbound

Building Trust from the First Hello

The end result of a phone call is decided in the first 30-60 seconds. Whether it’s general enquiry, a query, or a complaint, it is important to gain the customer’s confidence. We understand that attending to an inbound phone call is not merely answering questions and resolving problems. The process first starts at empathizing with the customer and viewing the scenario from his/her perspective. We adopt a 'listen-before-you-lead' approach and source agents locally who understand local dialect, have local accent and excel in their interpersonal communication skills. We ensure the right message is delivered, strengthening the relationship with the prospect/customer at every touch point.

Our Inbound services include:

General inquiries

Pre/Post Query Assistance

Escalations

Customer Care

Account Management

Outbound

Unscripted, Results-Driven Outreach

At Calling 24o7, our commitment is to provide multi-lingual, high-volume customer acquisition at competitive costs. Our custom-trained agents experienced in high-end, unscripted selling are well-informed about specific products and services.

We realize that the success of any campaign is measured by results. Our telemarketing team works on this credo. Through state-of-the-art technology, domain knowledge, management expertise plus many more strengths, we actively shape customer journeys that are consistent with your values, voice and goals.

Our Outbound services include:

Telesales/E-Sales

Lead generation/
qualification/
conversion

Upselling and cross selling campaigns

Debit collection

Third party verification

Product/Service promotions

Invitational welcome and thank-you calling

Events/Seminars/
Population management

Tele research

Customer satisfaction services

Market research

Database validation and cleaning

Customer loyalty programs

Contests and affinity programs

Web-Chat

Real-Time Support, Real Impact

We provide real-time web-chat support to your website visitors, proactively addressing any queries they might have, at a cost-effective rate. This channel ensures seamless interaction that meets customer expectations and drives satisfaction.

Broadcasting Services

Amplify Your Message

We provide broadcasting services for your events, campaigns & promotional activities through a host of different mediums. Using interactive formats and closed-ended questions, we guide audiences through an engaging experience, maximizing reach and engagement.

We support broadcasting services on the following platforms:

SMS

Whatsapp

Voice

Email

Email Support

Prompt, Personalized Responses

Whether it is providing information about a product or service, or resolving queries, our email support team is well-trained to provide assistance with promptness and “first reply resolution”.

On-Field Marketing

Taking Your Brand Directly to the Audience

Activities at ground/field level in various channels or forums like Corporate Bays, Societies, Entertainment and Community Centers, Education and Industry Seminar, Exhibits and Fairs, to enable our partners to maximize sales.

With Calling 24o7, every interaction is a chance to create value and grow your business. Each solution we offer is tailored to meet your unique needs, helping you stay competitive and build strong, lasting customer relationships.