Company
Overview
A leading hospital facing high volume of patient queries at reception desk who sought a solution for better patient interactions and operational efficiency.
The
Challenges
- Confusion and communication breakdowns at reception desk
- Manual appointment management resulted in disappointed patients and missed opportunities
- Lack of centralised system caused inefficiencies
The Solution
- Established dedicated customer support center with HIMS integration
- Skilled team managed real-time patient inquiries efficiently
- Implemented strategic communication systems for handling 1500-2000 queries daily
The Results
- Reduced burden on reception desk enhancing operational efficiency
- Automated appointment scheduling minimised
- miscommunications, improving patient satisfaction
The Outcome
- A positive patient experience and increased sales, with 90% reduction of workload for the front desk.
Way ahead
- Continued partnership and support to further optimize operations and address evolving needs.