Company
Overview
A well-known micro-finance management company who empowers women by providing loans for their small-scale businesses.
The
Challenges
- Reach as many members of the scheme as possible and make them aware of the rules, regulations & terms of the loan agreement
- Resolve queries, complaints & grievances of its wide customer base
The Solution
A solution for welcome calling and compliance of new customers including:
- Calling individual customers and ensuring funds have reached
- Ensuring customers are aware of all rules, regulations, terms & conditions
- Reminders of repayment schedule
- Attend to grievances and escalate identified issues
The Results
- Massive contact turnaround
- Improved customer satisfaction
The Outcome
- Enhanced customer satisfaction through service quality; building trust and credibility for the client.
Way ahead
- Continued partnership and support to further optimize operations and address evolving needs.